Our goal is to drive our client (Real Estate Partners) ownership by cultivating trust through open and transparent communication, reliability, and a desire to continuously improve with each and every Real Estate Agent we work with – our PARTNERS.

We are 100% focused on providing an exceptional experience that includes building and growing relationships with our Real Estate Partners. To provide our mutual customers with quick, competent, and problem-free home improvement services, we are committed to owning and driving our client relationships.

Understanding our client expectations and exceeding the outcomes will enable HomeRun Maintenance to remain a trusted partner. Feedback and constructive criticism will not be viewed as a threat rather with open mindedness and an opportunity for us to improve.

We will demonstrate our appreciation for their business by helping them achieve their personal and professional goals. When given the option, we will want our client to choose us over other options due to our desire to help in any way we can.

The HomeRun Team members understand that meeting and exceeding our clients’ customer service and quality performance is non-negotiable. Becoming the Home Repair Service Company AND Employer of Choice starts with becoming our client’s trusted partner.

OUR PROMISE

• We will communicate with our Partners openly and honestly.
• We will inform our clients of any customer concerns, resolve the situation, and proactively communicate to all parties involved.
• If we are falling short of meeting any client expectations, we will proactively make them aware to avoid any surprises.
• We will represent our Real Estate clients properly with our mutual customer. For many of our customers, we represent much of their experience with their real estate agent and agency. We will always strive to protect and grow our client’s business through our behavior when we represent them.
  • We will always speak positively about our real estate partners with our customers. If the customer has any specific concerns, we promise to communicate back to our real estate partner to help them drive greater customer satisfaction.
• Our desire is to build a relationship with our real estate partners by becoming a trusted advisor. We will negotiate professionally and provide as much documentation as necessary to support our repair outlines and estimates.
• Everybody that works with and for our partners will be treated like a customer making their experience with HomeRun Maintenance one that they always look forward to.